Help Center

Support

Need help with Upside? We're happy to assist. We aim to respond within 2–3 business days.

Emailadmin@integratedhorizion.studio
DeveloperIntegrated Horizon Trading SPC
LocationMuscat, Oman
ResponseWithin 2–3 business days

Common questions

I bought Points but didn't receive them.

Points are credited automatically after the app store confirms your purchase. If they don't appear, fully close and reopen the app. Purchases are processed by Apple or Google — for billing or refund issues, contact the app store that processed your payment.

How do I restore my purchases?

Open Settings inside the game and tap "Restore Purchases."

How do I turn off sound or vibration?

Open Settings inside the game to adjust SFX, Music, and Haptics.

Is my score saved online?

No. Your best scores and leaderboard are stored only on your device.

How do I delete my data?

See our Data Deletion page.

The full terms that govern your use of Upside:

© 2026 Integrated Horizon Trading SPC. All rights reserved.

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